Tinfor srl consulenza sviluppo software corsi di formazione

Help Desk at Procter & Gamble

Italian Version

In 1996, the American multinational Procter & Gamble, worldwide giant of the chemical sector, makes its entrance in Faricerca s.r.l., a company that works in the pharmaceutical field.

The reorganization of the IT sector of the Technical Center in Pescara starts, the new Italian site for research, which includes the outsourcing of the computer systems and creates the needs of a continuous help-desk service for about 200 resources of the company that intend the problem solving within times that are decided by the SLA (Service Level Agreement), the administration and the maintenance of the LAN and the organization of the internal services such as videoconferences and trainings.

As a matter of fact, it is necessary to be able to communicate in English and to use the maximum discretion taking into consideration the data that is present on the network. The cooperation started like this and we are still present at Procter & Gamble.